Frequently Asked Questions

Can’t find your question here? Please don’t hesitate to contact customer support at (888) 537-6403 or email support@callfortherapy.com.

Signing Up

How do I sign up for Call for Therapy?

Signing up for Call for Therapy is easy and free. Join now to begin speaking with a therapist.

Is there a minimum age requirement to sign up for Call for Therapy?

Yes; you must be at least 18 years old to sign up for a Call for Therapy account.

I have a pre-existing mental condition. Can I still sign up for Call for Therapy?

Yes; you can sign up for Call for Therapy even if you have a pre-existing mental condition.

How do I delete my Call for Therapy account?

Contact customer service at (888) 537-6403 or support@callfortherapy.com to delete your account.

When you sign up for Call for Therapy, you can call and speak to a therapist as often as you like. There are no limitations on the number of times you can call, the lengths of your calls, or what you can talk about with the therapist.

Who will answer my call?

You will speak with a therapist who holds a clean and valid license to practice mental health care in your state. Find out more about our therapists.

Can I choose which therapist I speak to when I call?

Yes. You can call customer service at (888) 537-6403 to request a particular therapist. If you have previously spoken with that therapist, you can do this yourself by following the prompts when you call. See this question for more detail.

Will the therapist I’m speaking to know my mental health history?

No. The provider will only have access to a summary of your most recent encounter on Call for Therapy so that he or she can make a fully informed recommendation for treatment. If you have never called our service before, the therapist who speaks with you will not know anything about your mental health history beyond what you tell him or her.

Can I speak to the same therapist again?

Yes. The next time you call, you will receive the option to speak to that therapist again (“Press 1 to speak to a previous therapist”). However, we do not guarantee that any specific therapist will be available at the time of your call.

I lost, forgot, or want to change my PIN. What do I do?

Contact customer service at (888) 537-6403 or email support@callfortherapy.com.

Can I provide feedback for the therapists I speak to?

Of course! We welcome any feedback you may have. Please contact customer service at (888) 537-6403 or email support@callfortherapy.com.

Do I need to make an appointment to speak to a therapist?

No. Call for Therapy is the first and only instant phone therapy service. This means that we do not schedule appointments or callbacks. We bring therapy directly to you, on your terms, whenever you feel the need for it.

Can I talk to a therapist at night, on the weekend, or during holidays?

Yes. Therapists are available during all those times.

Are the sessions or encounters recorded?

No. Call for Therapy calls are not recorded. We comply with regulations regarding the protection and privacy of health information. View our Privacy Policy to find out more.

Is talking to a therapist on the phone as effective as visiting one in person?

Experts have conjectured that the lack of visual distraction associated with phone therapy enhances therapist-patient communication. Additionally, the American Medical Association estimates that 70% of all therapy visits are purely informational; no actual physical treatment is administered during these visits. Unnecessary physical consultations waste time for both patients and therapists.

What languages do Call for Therapy physicians speak?

Our service is currently only available in English, but we intend to add Spanish soon.

When can I Call for Therapy?

You can call anytime and anywhere you have a telephone. Our software will connect you to a therapist based on your state of residence. Call for Therapy can be particularly helpful in the following situations:

You need immediate counseling.
You have trouble getting an appointment with your regular mental health provider.
You have a lifestyle or situation that inhibits you from using traditional in-person counseling.
You are physically far removed from a mental health clinic.
You are traveling.
You have general mental health questions or seek a second opinion.

Call for Therapy is also excellent for college students, busy workers, physically disabled individuals who cannot travel easily, veterans, agoraphobics and others afflicted with social anxiety.

Prescriptions

Can your psychiatrists or other providers prescribe medications?

No. Call for Therapy providers cannot prescribe medications over the phone.

Pricing and Billing

Please see our Pricing page for more information.

Providers

Can I choose my own therapist?

If you are calling our service for the first time, you will be connected to the first available therapist in your state. You can speak with up to five different therapists for free before reserving one for a complete consultation. The next time you call, you can select your therapist from your recent provider history and reconnect if he or she is available.

How many therapists (psychologists, psychiatrists, MFTs, LCSWs) are available on Call for Therapy?

Call for Therapy has over 100 licensed and insured California therapists. Mental health regulations prevent therapists from consulting with patients located outside of their state(s) of licensure.
To find out when Call for Therapy will become available in your state, contact customer service at (888) 537-6403.
If you are a therapist who holds a license in a state outside of California and would like to become a provider, please contact Provider Relations at (888) 855-2362 or email recruiting@callfortherapy.com.

How are Call for Therapy providers selected?

Call for Therapy licensed providers are chosen based on their qualifications and experience. All therapists go through a rigorous background check and training before they are able to take calls through our system. This process ensures the highest quality of care and customer satisfaction.

How can I become a Call for Therapy provider?

If you would like to become a provider, please see our Provider Overview for more information. Once you have prepared your documents, contact our dedicated Provider Relations line at (888) 855-2362 or email management@callfortherapy.com.

Refund Policy

What is Call for Therapy’s 100% Money Back Guarantee?

We are so confident in our service that we offer a complete satisfaction guarantee to all of our customers. If for any reason you are not completely satisfied with Call for Therapy’s service, simply call customer service to request a refund within 10 calendar days.

How do I request a refund from Call for Therapy?

Your satisfaction with Call for Therapy’s service is our number one goal. We strive to exceed your expectations and if for any reason you are unsatisfied with our service, you have 10 calendar days to request a refund. Call our customer service department at 888-537-6403 with the phone number you called in from as well as the time and date of the encounter. Please understand once a refund has been processed, it can take up to 30 days for the refund to appear on your credit card statement.

Privacy Policy

How confidential is Call for Therapy?

We implement the highest security standards for Internet and voice technology. Our service allows you to access a summary of your previous encounter, including instructions for treatment, which your consulting therapist has left for you anytime via telephone. Before each subsequent phone session, with your consent, your therapist will be able to play a summary of this previous encounter. Using this information, the therapist will be able to provide you with pinpointed, superior care and at the same time provide you a safe and confidential experience.

Please see our official privacy policy for more information. If you have any questions, call customer service at (888) 537-6403 or email support@callfortherapy.com.

How does Call for Therapy handle health records?

Call for Therapy provides its members with access to instructions their therapist has left them anytime via telephone. Your health record and the summary of your previous Call for Therapy encounter can be accessed by your therapist right before your phone consultation. This allows the therapist to provide pin-pointed and superior care. The therapist that you will be consulting with will have access to parts of this medical record before the consultation. Call for Therapy understands the importance of privacy when it comes to medical conditions and for more information you can call customer service at (888) 537-6403 or email support@callfortherapy.com.

Will Call for Therapy or its therapists I speak with ever share my information?

In most cases, no. Your billing information will never be shared. However, Call for Therapy providers are required by law to report information about violence to people or destruction of property. If you reveal any of the following while using our service, please be aware that your consulting therapist will release this information to the police and possible victims:

Child abuse or neglect
Elder abuse or neglect
Domestic violence
Homicidal ideation, plans, or confessions, including specific threats to identifiable people and threats of violence
Threats, plans, or confessions to destroy property

Call for Therapy providers may also be required to report public health issues to government authorities, such as:

Exposure to a communicable disease
Reactions to medicines or health problems with products

Terms of Use

By using the site and the Call for Therapy service, you are agreeing to our Terms of Use and Disclaimer. Please report any abuse on the Call for Therapy system to customer service at (888) 537-6403 or email support@callfortherapy.com.